How are you currently supporting students, faculty and staff at your institution to provide them with the best teaching and learning experience on a daily basis?
Universities and educational institutions in recent years have experienced an exponential increase in online training, but always with the premise of maintaining the best educational level, offering the best experience to students and support to teachers, something that has become a real challenge.
Now more than ever, being able to listen to and meet the needs of all those involved in the teaching and learning process in a changing and demanding context, being able to work together and overcome the difficulties that arise daily, is extremely important and must be managed in a simple and efficient way.
With Zendesk for Education you can:
Keep an open line of communication, simplifying the process through customized tickets: Remain in control of operations and keep users at ease with open and clear communication, providing a flexible support solution that’s easy to use and allows to solve issues quickly.
Make information accessible to students, faculty and staff whenever they need it: With Zendesk, you can build a knowledge base of help center articles to answer common questions.
Interact and communicate with everyone on multiple channels: email, chat, phone, and even social messaging apps like Facebook, Twitter, WhatsApp, and more.
Analyze and detect trends and areas for improvement: With our reporting capabilities, you can identify content trends, share customer feedback, and find areas for improvement so you can boost staff productivity.
Promote efficient remote teamwork through process automation: Guarantee that your staff and faculty can collaborate and communicate without friction. With Zendesk, you get access to the tools, automations, and workflows that keep conversations running smoothly, no matter who takes over the support request.
Manage your staff from anywhere, anytime: With Zendesk, you can support your students and faculty at the same time. You can easily manage requests, collect and distribute content, and stay productive and connected from wherever and remain on top of user expectations.
One of the best things about Zendesk is that you can get started in less than 30 minutes without IT support. Your time is important, so we made it easy for you to focus on what really matters: supporting students, faculty and staff of your institution. eLearning Media is Zendesk advanced partner.
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