We want you to feel our team has got your back and that we are part of your team.
In the era of Chatbots, answering machines and mailboxes, we want you to:
- Get to know our team.
- Feel like you always have a safety net.
- Let your problems become ours and know that our solutions are always available to you.
- Know exactly what’s happening with your projects at all times.
How do we do it?
Our top team offers you extensive experience and training. We are not just trouble-shooters; we anticipate problems before they happen.
In addition to the support provided by the solutions we offer, we also have our own support team available to you at no extra cost.
We work with the provider’s own support services to ensure that your integrated solutions run like clockwork.
We are available for a video chat whenever you need us. If you prefer, you can contact us by telephone, email, administrator groups, through Zendesk, our customer care platform...
You can access administrator groups, user-communities for the different solutions so you can stay up to date, hear the latest news, get in touch with other clients, and receive the support you need.
We invite you to free webinars with the very latest interesting topics on our solutions requested by our clients.
We have a training video site and private channels with tailor-made multimedia content just for you: https://kms.elearningmedia.es
We adapt our solutions to meet your needs, proposing developments, evolutions, fundamental updates for your practical use.
However, our clients’ opinions are what matter most: "Come for the solutions, stay for the happiness team".
Testimonials
We have been working with eLearning Media since 2014. Their proactive approach and the technical support they provide gives us peace of mind so we can focus on teaching and not on technology
Roberto Barchino Virtual Education Coordinator - University of Alcalá de Henares
What we value most about eLearning Media is its team, both as people and as professionals
Óscar Esteban de Mingo Technical Manager of Teaching Applications - San Pablo CEU University Foundation
They are always there for us, both in training as well as support-related matters, with a highly personal approach. They are experts at making us happy
José Manuel Sota Head of the eLearning Systems Department - University of La Rioja
With its extensive range of products and services, eLearning Media has responded to all our needs. We have been particularly impressed by its management capabilities in implementing new projects and its willingness to meet new needs emerging from teaching innovation processes within our university and propose solutions. solutions to the needs arising from teaching innovation processes at our university.
Jordi Mas Head of the Corporate Applications Unit - Pompeu Fabra University
Thanks to eLearning Media, we were able to provide our full academic offer securely, quickly, and easily, in record time
Delia Echarte Assistant Manager of IT Services - University of Navarra
We value the work, collaboration, and support provided by eLearning Media as a fundamental component in the success of our project.
Ángela Díaz Vega Head of Virtual Classroom Management - Pablo de Olavide University of Seville